The ABC of Brazilian Burrocracia

Thinking about my hard, hard life as an expat and the either mind-numbing or enraging bureaucrazy to go through, I figured that there is actually something to learn from it: PPP – persistency, politeness, patience.

Persistency – For one, it’s the kind of annoying tenacity that makes people give you whatever it is you want in the hope that you won’t come back. However it also means, knowing the legislation better than the people I’m dealing with. I’ve read the article 23 of the decree 3598 – and can show a copy just in case.

Politeness – The system imposes many of the constraints on the people behind the counter. The admin people I deal with – they didn’t make the law and it’s not meant for them either, so a bit of understanding goes a long way. Plus, the reciprocity of politeness makes the whole experience occasionally a bit less painful.

Patience – The gracious acceptance of the impossible.


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